Returns & Exchanges

At Carbonio, we want you to be completely satisfied with your fashion purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that finding your perfect fit is always a risk-free experience.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Package Your Items

Carefully place the unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Print and Attach Label

Download and print the prepaid shipping label provided by the portal, then securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand over your package at any authorized courier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing